Welcome to our FAQ page, where we've compiled answers to the most common questions our customers ask. From product details to payment and shipping information, find everything you need to know to make an informed decision.

Solid wood flooring offers a classic and timeless look, with great durability and the option to sand and refinish over time. Engineered wood provides a similar appearance to solid wood but with better resistance to changes in humidity and temperature. Laminate flooring is highly durable, scratch-resistant, and offers a variety of designs, including realistic wood visuals at a lower cost. Vinyl flooring, including LVT and SPC, is waterproof, making it ideal for bathrooms and kitchens, and comes in a wide range of designs.

Yes, you can order free samples directly from our website. Simply navigate to your chosen product and click “Order Free Sample.” Here’s a step-by-step guide on how to order samples: Free Flooring Samples Guide.

To accurately measure your space, start by drawing a rough sketch of the room. Measure the length and width in meters and multiply these to get the square meterage. Add 10% to account for cuts and waste. For irregular shapes, divide the room into manageable squares or rectangles and sum their areas. For detailed guidance, see our measuring guide.

Yes. Our range includes durable and easy-to-clean options like laminate and vinyl flooring, ideal for busy households. Laminate floors offer great scratch resistance, while vinyl provides waterproof features and resilience against daily wear and tear. Both are excellent choices for areas frequently used by pets and kids, combining practicality with style. For advice on selecting the best flooring for your needs, visit our Expert Advice Centre here.

Yes, we’re committed to sustainability and offer flooring options made with environmentally friendly practices. Our range includes products designed for lower environmental impact, ensuring you can choose floors that are not only beautiful but also kind to the planet. For more details on our eco-friendly selections, please visit our product pages or reach out to us directly.

For financing options through Klarna, Clearpay, and PayPal Credit, a credit check may be required as part of the application process. This helps in determining your eligibility for their financing terms.

Our financing partners’ offerings are constantly evolving to accommodate your purchasing preferences. We encourage you to review the available payment options at checkout for the most up-to-date information. This approach is part of our commitment to providing a seamless and accommodating shopping experience, ensuring you can easily access and enjoy our wide range of flooring products.

Our finance partners, Klarna, Clearpay, and PayPal Credit, offer transparent terms without hidden fees for their services. For detailed information, please review the terms on the respective websites and our payment page: Flexible Payment & Fianance Options.

For a detailed overview of our payment methods and comprehensive financing options, including how to apply and what terms are available, please visit our dedicated Payment & Financing page. Our guide walks you through each available option to help you choose the best one for your needs.

Our website facilitates delivery within the UK. For international inquiries, please contact us at help@floorwarehouse.co.uk for potential arrangements.

Currently, we do not offer a real-time tracking feature. However, customers are emailed once their order is dispatched, including the expected delivery date. For more information on delivery times, please contact us.

If your order arrives and you suspect any items are damaged, it’s essential to sign for the package as ‘Damaged’ right at delivery. Please contact our customer service immediately, providing photographic evidence of the damage or a detailed description of any missing items. Please report these issues to us within 48 hours of delivery to help@floorwarehouse.co.uk to ensure we can address and resolve the matter promptly. We’re committed to swiftly resolving such issues to your satisfaction.

Before the installation of your new flooring, ensure the area is clear of furniture and other items. The subfloor should be clean, dry, and level. For specific installation instructions for your flooring type, visit our help centre and see our floor installation guides section.

For comprehensive details on our delivery process and the areas we service, please visit our Delivery Information page. This page provides essential information on everything from shipping times and areas to what you should expect when your order arrives. Our aim is to ensure clarity and convenience throughout your purchasing journey, making sure your experience is as smooth and hassle-free as possible.

For most flooring types, promptly wiping spills and using cleaning products recommended by the flooring manufacturer can prevent stains. For tougher stains, specific cleaning methods may vary by flooring type. Always refer to the care instructions provided with your flooring for the best results.

To extend the life of your flooring, use doormats to reduce the amount of dirt and moisture tracked in, regularly clean using suitable products, protect flooring from furniture with felt pads, and avoid dragging heavy objects across the floor.

Minor scratches and damage can often be repaired with kits designed for the specific type of flooring. For more significant damage, replacing sections of flooring might be necessary. Consult with a professional to determine the best course of action for your situation.

Once the returned item is received and inspected at our warehouse, refunds typically take 3-5 working days to be processed and credited back to your account.

We strive for complete customer satisfaction. For information on how to initiate a return, what items are eligible for returns, and how refunds are processed, visit our Returns & Refunds page. Our policy outlines all you need to know about returning a product and receiving a refund.

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Have more questions regarding your flooring or our serivce? Find all your flooring answers and expert tips in one place.