Frequently Asked Questions
What can we help with?
Choose a subject below. For cleaning and installation, select your flooring type to go directly to the relevant answers.
About Our Flooring
Compare flooring types, constructions, finishes and suitability.
Choosing & Ordering
Samples, measuring, wastage, stock and placing your order.
VOCs & Certifications
Understand VOCs, phthalates, formaldehyde and flooring certifications.
Delivery
Dispatch times, tracking, pallet delivery, access and missed deliveries.
Payments
Payment methods, bank transfer, Klarna, VAT invoices and payment security.
Returns & Refunds
Cancellations, return eligibility, costs, damaged orders and refund times.
Cleaning & Maintenance
Choose your flooring type for cleaning, stain removal and ongoing care.
Choose your flooring type
Installation
Choose your flooring type for preparation, fitting and subfloor advice.
General Questions
Company information, trade enquiries and anything not covered above.
Still need help?
Speak to our flooring team for advice specific to your project.
Please complete the form below and a member of our team will get back to you as soon as possible.
We aim to respond to you within 24 hours.
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