Payment & Finance Options

We accept most major debit and credit cards, including Visa, Mastercard and American Express, along with Apple Pay, Google Pay, Klarna and Clearpay. 

Klarna Pay in 3, Klarna Pay in 30 and Clearpay Pay in 4 are interest-free when payments are made according to the agreed schedule. Late fees or other consequences may apply if payments are missed.

Please review the Klarna terms and conditions or Clearpay terms and conditions before choosing a payment option.

Yes. We can arrange separate secure payment links if you wish to split the order total between two or more payment cards.

Enter your billing and delivery details at checkout without completing payment, then contact us so we can arrange the payment links.

Yes, we accept UK bank transfers. Please contact us for our bank details and include your order reference when making payment.

Your order will be processed once the funds have cleared.

Yes. A VAT invoice will be issued by email once your order has been dispatched. It will be sent to the email address provided at checkout. If you require a replacement copy, please contact us.

A payment may be declined because of incorrect card details, insufficient funds, incomplete bank verification or security checks performed by the card issuer or payment provider.

Check that your card number, expiry date, security code and billing address are correct, then try again. If you receive a technical error, the checkout does not complete or you are unsure whether payment was successful, please contact us. We can check the payment status and help resolve checkout or payment-link issues.

If your bank or payment provider has declined the transaction, you may need to contact them or use another payment method, as we cannot override their decision.

Yes. Card, Apple Pay and Google Pay transactions are processed securely by a PCI DSS Level 1-compliant payment provider. Your full card number and security code are not stored on the Floor Warehouse website.

Your bank may also request additional verification before approving a payment. Klarna and Clearpay transactions are processed securely through their respective payment providers.