Welcome to Floor Warehouse's Help Centre, the go-to place for expert flooring advice, installation guides, design inspiration, and practical tips. Whether you're updating your space or managing your order, we're here to support every step of the way—from choosing the right materials to understanding our delivery and returns policies. Dive into our resources to make informed decisions and ensure a smooth experience with your flooring project. Let's build your dream space together.

Everything You Need in One Place

Essential Resources & Services

Navigate through our comprehensive resources, from FAQs and ordering free samples to our price match guarantee, designed to make your flooring journey as smooth and informed as possible.

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Frequently Asked Questions

Our FAQ page, we've compiled answers to the most common questions our customers ask.

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How To Order Free Flooring Samples

Follow our simple, three-step process to select up to 3 samples, absolutely free.


Our Price Match Guarantee

Found the same product cheaper? We'll match that price and beat it, ensuring  the best deal.

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Payment & Finance Options

We offer a secure payment methods and flexible finance options to suit every budget.

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Flooring Delivery Information

A guide on how our delivery process Works and further information on your delivery.

Step-by-Step Flooring Fitting Instructions

Floor Installation Guides

Check out our detailed installation manuals for every type of flooring we offer, including real wood SPC/LVT, and laminate flooring, available in both plank and herringbone styles. Get all the information you need to start your project on the right foot.

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Engineered Wood Flooring Installation Guide

Learn the best practices for installing engineered wood floors with our step-by-step guide.

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Parquet Wood Flooring Installation Guide

Discover how to arrange and secure parquet wood pieces to create a stunning floor pattern. This guide focuses on the Herringbone, Chevron & Versailles Style.

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Rigid SPC Vinyl Flooring Installation Guide

Explore the simple steps to lay durable and waterproof Rigid SPC vinyl flooring in your space.

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Herringbone SPC Vinyl Installation Guide

Get detailed instructions for fitting your herringbone pattern with robust SPC vinyl floors.

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Laminate Plank Flooring Installation Guide

Follow our guide to efficiently prepare and install laminate planks for a beautiful, lasting floor.

Expert Flooring Insights

Your Guide to Everything Flooring

Dive into our curated selection of blog posts featuring expert advice, how-to guides, and the latest trends to empower your flooring decisions and projects.

Need More Help?

Didn't find the answer you were looking for? Our customer service team is here to help.

If You Have Questions Please, Contact Us

We aim to respond to you within 24 hours.