Feedback and Corrections Policy

At Floor Warehouse, we highly value our customer’s input and strive for accuracy and quality information in all our content and services. Your feedback helps us improve and ensures we provide the best possible experience. Here’s how we manage feedback and handle corrections:

Providing Feedback

Channels for Feedback

  • Live Chat: You can contact us directly via Live Chat to provide feedback directly to our customer service team.
  • Email: Send your feedback to help@floorwarehouse.co.uk.
  • Website Contact Form: Use the contact form on our website to submit your feedback.

Feedback Review Process

  • Initial Review: All feedback is initially reviewed by a member of our management team to assess its validity and relevance.
  • Departmental Discussion: Valid feedback is discussed with the relevant department (e.g., product development, customer service, content team) to determine necessary actions.
  • Implementation of Changes: Based on the feedback, we develop and implement a plan to make improvements. This may involve updating product information, enhancing customer service procedures, or adjusting our website functionality.

Examples of Feedback Leading to Improvements

  • Ordering Process: Streamlined following feedback about ease of use, resulting in a more user-friendly interface.
  • Product Information: Enhanced detail and accuracy in product descriptions based on customer input.
  • Content Quality: Added new blog topics and improved existing content based on reader suggestions.

Responsibility for Feedback Management

  • Customer Relations Manager: Oversees the entire feedback process, ensuring all feedback is reviewed, relevant actions are taken, and customers are informed of any changes resulting from their input.

Reporting Inaccuracies

How to Report Inaccuracies

Review and Correction Process

  • Initial Review: The Head Writer of the blog reviews all reports of inaccuracies to verify the claims.
  • Fact-Checking: Thorough fact-checking is conducted to confirm the accuracy of the reported information.
  • Correction Implementation: Necessary corrections are made promptly. This may involve updating the text, adding missing information, or clarifying existing content.

Communicating Corrections to Our Audience

  • Updating Posts: We make updates directly to the blog post along with mentioning the date of the update to keep readers informed about any changes.
  • Noting Corrections: For significant errors, we add a clear correction note to the post specifying the type of correction and when it was made.

Commitment to Accuracy and Continuous Improvement

At Floor Warehouse our focus on accuracy and customer satisfaction is priority. We consistently work towards improving our products, services and content based on your feedback. Through an open and responsive feedback system and corrections policy we aim to earn trust and provide customers with a high quality experience.

If you have any enquiries or require further assistance feel free to reach out to us via phone, email or, through our websites contact form.