We understand that sometimes things don't work out as planned. That's why we've made our returns process as simple and straightforward as possible. Whether you're looking to cancel before dispatch or return an item after delivery, we're here to ensure a smooth experience.

Before Dispatch:

Cancel with Ease: If your order hasn't been dispatched yet, you have up to 14 days to cancel for a full refund.

 

After Dispatch or Delivery:

28-Day Returns Guarantee: If you've changed your mind, you can return your order within 28 days from the delivery date.
Full Refund on Returns: We refund items at the purchase price, including sale items, provided they are unopened and in their original condition.

Arranging a Return:

To arrange a return, please have your sales order number (found in your confirmation email) and your contact details ready. This helps us process your return quickly.

Please Note:

Return Shipping: The cost of returning the goods is your responsibility, and the original delivery cost is non-refundable.

Restocking Charge: Returns are subject to a 20% restocking fee for pack products, deducted from your refund.

Refund Processing: Once we receive the items, your refund will be processed within 14 days.

 

Packaging and Shipping:

Safe Packaging: Ensure the goods are well-packaged to prevent damage during transit. The goods remain your responsibility until they reach our warehouse.
Inspection: Upon arrival, all goods will be inspected.

Our hassle-free returns policy is designed with your peace of mind in mind. For any questions or assistance with your return, our friendly team is just a contact away. We're here to help make sure you're satisfied with every aspect of your purchase.

For our full terms and conditions on Returns, click here.

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