Delivery Information
Fast 48-Hour Delivery
Order by 12:30pm and we’ll aim to deliver within 2 working days.
Flexible Delivery Dates
Choose your preferred delivery date up to 12 weeks ahead, with free storage included.
Free Delivery Available
Free delivery is available on qualifying flooring orders.
Delivery costs at a glance
Standard mainland UK delivery
£48
Free delivery on orders over £599
FREE
Free delivery on orders over £1,400
FREE
Please note: Additional handling/delivery charges may apply to some small orders.
Remote and non-mainland deliveries
Deliveries to remote or extended-postcode areas—including the Scottish Highlands and Islands, Northern Ireland, the Channel Islands, Isle of Wight and Isle of Man—may take longer and incur additional charges.
Orders to Northern Ireland may also be subject to minimum order requirements.
Please contact our team before placing your order so we can confirm delivery availability, timescales and costs for your postcode.
How Your Delivery Works
1. Place your order
Complete checkout and select your preferred delivery date. We’ll email you confirmation of your order details.
2. We process your order
Our team checks your order and sends it to the warehouse for preparation. We’ll email your processing confirmation and important delivery information.
3. Your order is prepared
Your flooring is carefully prepared, securely packaged and dispatched. Orders placed before 12:30pm on a working day are processed for same-day dispatch.
4. Delivery day
Your flooring arrives on the confirmed date, with courier tracking or an estimated delivery window provided where available.
Your delivery checklist
When placing your order
- Confirm your delivery address and contact details.
- Add clear directions if your address is difficult to find.
- Tell us about narrow roads or restricted vehicle access.
Before delivery
- Check your delivery confirmation and any courier updates.
- Make sure someone is available to accept the delivery.
- Clear an accessible unloading area and arrange help to move the flooring inside, as delivery is kerbside.
When your order arrives
- Take a quick look over your order to make sure everything has arrived as expected.
- Move the flooring indoors and store the packs safely in a dry, suitable area.
- Follow the product’s acclimatisation guidance before installation.
Delivery FAQs
Orders placed before 12:30pm on a working day are usually dispatched the same day. UK mainland delivery typically takes two working days from dispatch.
Deliveries to Northern Ireland, the Scottish Highlands, remote areas and other non-mainland areas may take up to five working days.
Yes. You can select a preferred delivery date at checkout up to 12 weeks in advance, with free storage included.
If you need to change the date after ordering, please contact us as soon as possible. Changes may not be possible once your order has been dispatched.
Where available, the courier will provide tracking updates using the contact details supplied with your order. ETAs are normally issued once the driver has been allocated and the route has been planned on the day of delivery, with most customers receiving an estimated two-hour delivery window by text or email.
The availability and accuracy of these updates depend on the courier service and delivery location, so please ensure someone is available on the confirmed delivery date.
As is standard across the flooring industry, most flooring orders are delivered on a pallet using a one-person kerbside service. The driver will unload at the nearest safe and accessible point but cannot move the flooring inside your property, so please arrange assistance if required.
Deliveries may be made using large commercial vehicles, including lorries of up to 18 tonnes. Please tell us when ordering if your address has narrow roads or restricted vehicle access.
You can provide access details or delivery instructions in the order notes at checkout or by contacting us before dispatch.
Please contact us as soon as possible if your availability changes. If delivery is attempted and nobody is available to accept it, the order may be returned to the depot and a redelivery charge may apply.
Please take a quick look over your order when it arrives. If you notice visible damage, record it on the delivery paperwork—or sign for the delivery as “damaged”—and take clear photographs.
If anything is damaged, missing or incorrect, please contact us within 48 hours of delivery with your order details and photographs. Reporting issues quickly helps us resolve them with the courier as efficiently as possible.
Most orders arrive together. However, accessories may sometimes be dispatched directly from the manufacturer or at a later date. Orders containing different flooring products may also be dispatched from separate warehouse locations.
If your order requires more than one delivery, we’ll explain the arrangements and expected delivery dates when processing your order.
Our standard mainland UK service typically delivers within two working days from dispatch. Next-day delivery may be available for selected products and locations at an additional cost.
Please contact us before placing your order so we can check availability and confirm the price. Next-day delivery is not guaranteed until confirmed by our team.
For our full terms and conditions on Deliveries, click here.
Need help with a delivery?
Our team is happy to help with any questions about your order.
Please complete the form below and a member of our team will get back to you as soon as possible.
We aim to respond to you within 24 hours.
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