General Questions

Floor Warehouse is a UK online flooring retailer supplying engineered wood, solid wood, laminate, SPC click LVT and glue-down LVT.

We operate on a warehouse-direct model, keeping overheads low so we can offer quality flooring at competitive prices to customers throughout the UK.

We supply homeowners, flooring installers, contractors, property developers and other trade customers.

Whether you are updating one room, renovating a complete property or managing a commercial or multi-unit development, you can order directly through our website or contact us for project support.

We deliver flooring throughout mainland UK, with extended delivery options available for many remote and non-mainland locations.

Delivery availability, timescales and charges depend on the order and destination. Visit our Delivery FAQs for full information.

Yes. Our team can help you compare flooring types, constructions, finishes and technical specifications based on your room and requirements.

If you already have a product in mind, include its name or SKU when contacting us so we can provide more specific advice.

Yes. For most flooring products, we supply compatible underlays, adhesives and accessories recommended by the manufacturer. Where available, these can be found towards the bottom of the relevant product page or in your basket after adding your chosen flooring.

Yes. All prices shown on our website include VAT.

We specialise in supplying flooring and do not provide a nationwide fitting service. We recommend using an experienced flooring installer who is familiar with your chosen product and installation method.

Our detailed flooring installation guides are also available to help you and your installer prepare for the project.

Yes. Warranty periods vary depending on the product, manufacturer and whether the flooring is intended for residential or commercial use.

The applicable warranty is shown on the individual product page. Installation, use and maintenance should follow the manufacturer’s guidance and warranty conditions.

Our Expert Advice section includes dedicated installation, care and maintenance information for the different flooring types we supply. 

Visit our flooring installation guides, maintenance and care guides or underfloor heating guides for specialist advice.

Detailed information is available on our Delivery, Payment and Returns pages.

These pages contain the latest information about placing, receiving, paying for or returning an order.

You can contact our team by telephone, email, WhatsApp or through our online contact form. Our current contact details and opening hours are available on our Contact Us page.

Including the product name, required quantity and details of your question will help us respond more efficiently.